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Monday, March 22, 2010

 
Knowledge Base...

...the simplest way to capture, organize and share your company information.

Knowledge base is a term used to describe a software application that is used to organize information, and provide a way to retrieve information in the future. The internet has made the use of knowledge bases more common as a means to provide 24 hour/7 day a week technical support to customers through a company's website. The myKB knowledge base software is 100% web based and there is no technical expertise needed.

No programming is required to setup your knowledge base.

It's most common for a knowledge base to be used to store information about your products for your customers and resellers. With the myKB security you also have the ability to store internal information that is only accessible to your staff. With myKBpro you'll have the option to create custom roles and create user names and accounts for departments or people outside your company to gain access to secure information. Imagine having a secure area for your resellers or product distributors to log in and gain access to secure information that is not available to the general public, like pricing and availability. You can even create multiple reseller levels, and give appropriate information to each level..

Supporting your Software

How do you support your software? How do you track what your users expect from your support? How many versions of your software do you have? How do you give support on your website?

Why not imagine having a self-service website, customer service call center and help-desk team immediately using one solution. Your company will benefit from reducing the costs of losing your hard earned knowledge. Put it in myKB Knowledge Base Software and make it search-able. 

myKB Knowledge Base Software is the best software available to capture, organize and share information regardless of the size of your business or your installation needs. myKB knowlege base software is designed to support your software.

myKB Knowledge Base Software - We don't make great support - we make great support possible.