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Friday, May 09, 2008

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Read about how myKB.com Reduces Overhead Costs for Customer Service

(SME) Subject Matter Expert...

...a well informed member of your company who has mastered a subject in its entirety.

A subject matter expert is a person in your organization that has 100% understanding about a certain product or service that your company provides. This person usually has a low level grasp on how this service or product integrates and effects other products or services your company provides. Subject matter experts are usually assigned the task of Editor for their partition.

This person is then in charge of publishing content and making sure that the content is within the guidelines of company procedures.

XML / RSS Content Syndication

You can use your myKB Knowledge Base as a content manager. The myKB Knowledge Base syndication tools make it easy to distribute information. In-fact, the article you are reading on this page was written as an article inside our knowledge base.

http://kb.mykb.com/Article_2D5B8.aspx
Click here for the original knowledge base article

http://kb.mykb.com/ArticleRSS_2D5B8.aspx
Click here for an RSS <XML/RSS> version of this article

The latter is an RSS (Really Simple Syndication) Feed that is fast becoming a standard way of sending information from one server to another. This is how our knowledge base feeds our Marketing Site.

... We rely on our knowledge base to manage our information just as you will. It's comical to us that our competitors do not have knowledge base support sections for their customers. They must not believe in their product like we believe in myKB.